SHOPPING GUIDE
- Payment
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""JAPAN No.1 Shopping&"quot; accepts your payment via Paypal (covering most major credit cards such as American Express, Diners Club, Discover, JCB, MasterCard, Eurocard and Visa) without registering with Paypal. We also accept payment via Alipay. Please be advised that we do not accept wire transfer, international checks or money orders.
- Cancellation Policy
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Once your payment is complete, we do not accept cancellation of your order nor we can accept any changes of your shipping address. Please inform us of any changes in your address before the payment. However, once your item(s) has arrived, we accept returns and refund requests according to our return & refund policy. On returning item(s), please repack as it was delivered. Unopened parcels, brand-new items (secondhand items, have to be in the same condition as upon delivery) can be returned to "JAPAN No.1 Shopping" within the assigned period. Meeting the conditions set by “Japan No.1 Shopping”, it is possible that you can receive a full refund.
- Return Policy
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"JAPAN No.1 Shopping" Return Policy is as follows:
In the case your item is damaged during shipping, please e-mail us within 3 days and immediately file a damage report at your local post office. Once the post office files a damage report, they will ship your item back to Japan at no charge. After we receive the damaged item and damage report, we will refund the full amount of the item, including all shipping charges. In the case the item delivered is not what you ordered, notify us within 3 days of arrival and ship it back to "JAPAN No.1 Shopping"’ office within 10 days after notifying us. We do not deal with items that are not claimed within the assigned period. Please verify all items upon delivery. If you should have any further questions, please email us here
- Shipping Policy
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"JAPAN No.1 Shopping" orders can be delivered to most countries worldwide. Be sure to fill out all required fields when placing an order. If you are not sure whether we can deliver orders to your destination, submit an inquiry. Items are usually delivered within 10 days. Except for a few cases, "JAPAN No.1 Shopping" will make the shipment within 3 workdays after the order has been made. The delivery varies depending on the conditions of the clearance process in each country. It normally takes three days after shipment for the items to arrive. At the moment we only offer EMS for all items except jewelry, which is shipped via Japan Post Service. We will notify you of the tracking number after we’ve shipped your order. Customers can trace the present location of their order by using the EMS’s Track&Trace service. In the case your order hasn’t arrived within 10 days it will be looked into and "JAPAN No.1 Shopping" will give feedback via e-mail. EMS sates vary based on total weight and final destination. For further details, please visit the following website:
Possible additional taxations of an order depend on the country’s policy and we cannot take any responsibility. Hence, in case of tax charge in the local clearance system it has to be paid by the customer.
We strictly follow all national and international regulations regarding the sale, purchase and shipment of any product or product component that is restricted or prohibited by any Japanese or International laws.
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- About the promoter
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Company:Brain co, LtdMain project: Committee of project on human resource development for the advance of Japanese exports into overseas marketsEstablishment: December 1981Address: Canyon Plaza Kichijoji-bldg 5F, 1-11, Kichijoji Minami, Musashino City, Tokyo, 180-0003 Japan.
- Company running this website
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Company: Interfusion Inc.Main project: support on international businessEstablishment: October 2007Address: 3F Echiso-bldg, 2-39-7 Hongo, Bunkyo-ku Tokyo 113-0033 Japan.